Luxury Guest Service Agent - COMO Hotels And Resorts

Join COMO Hotels And Resorts in the heart of Nusa Dua, Bali as a Guest Service Agent and become the face of world-class hospitality. In this dynamic role, you will deliver exceptional front desk services, ensuring every guest experiences the warm, personalized service that defines our luxury brand. With a focus on detail and a passion for creating memorable stays, you will be the first point of contact for our guests, handling check-ins, check-outs, and addressing their needs with professionalism and enthusiasm.

At COMO Hotels And Resorts, we pride ourselves on our commitment to excellence and our dedication to providing an unparalleled guest experience. Our hotel is nestled in the tranquil beauty of Nusa Dua, offering breathtaking views and a serene atmosphere that guests can enjoy during their stay. This role is perfect for someone who thrives in a fast-paced environment, enjoys interacting with a diverse range of people, and is passionate about delivering outstanding service.

As a Guest Service Agent, you will use our state-of-the-art hotel management system, COMO Guest Services, to efficiently manage reservations, guest profiles, and service requests. You will also collaborate with our team of concierges, housekeeping, and dining staff to ensure seamless guest experiences. This is an opportunity to grow within a supportive team and contribute to a hotel that consistently receives top ratings for guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional front desk services, including check-ins and check-outs, guest registrations, and room assignments.
• Assist guests with reservations, cancellations, and modifications using COMO Guest Services.
• Handle guest inquiries and complaints professionally, ensuring their needs are met promptly and efficiently.
• Collaborate with housekeeping, concierge, and dining staff to ensure smooth guest experiences.
• Maintain accurate and up-to-date guest records and profiles.
• Promote and sell hotel amenities, packages, and special offers to enhance guest satisfaction.
• Ensure compliance with hotel policies and procedures, including security and safety regulations.
• Contribute to a positive and welcoming atmosphere that reflects the luxury and hospitality of COMO Hotels And Resorts.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or guest service role in the hospitality industry.
• Proven ability to deliver exceptional customer service with a focus on detail and professionalism.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Familiarity with hotel management systems, such as COMO Guest Services, is a plus.
• Ability to work well under pressure in a fast-paced environment.
• Flexible and adaptable to changing priorities and guest needs.
• Enthusiastic and passionate about providing outstanding guest experiences.

🛠️ Keahlian

Lowongan Terkait